FAQ

Do you take orders over the phone?

Yes. Please call 732.719.6438 for help placing an order.

Do you sell wholesale?

Yes we are now ready for wholesale orders. To be set up as a wholesaler do the following:

1)Create an account on the site. Please make sure to enter your company name and tax id number.
2)Send an email to info@chocolateflowers.com letting us know that you would like register as a wholesaler.
3)We will approve your request.
4) After receiving confirmation, log in and click on the wholesale link to view wholesale pricing.

Do you ship to Canada or Internationally?

Yes we ship to Canada and most locations. When you put your address in on the checkout page you will see the shipping quotes and options based on location and weight.

Are your chocolates certified kosher?

All of the ingredients in our products are certified Kosher Dairy.

What is the shelf life of your products?

The shelf life of our roses is 6-8 weeks from the time you receive them.

Do you have a retail store?

At this time we sell online only. We are not equipped to allow pickups.

Where is my order?

We attempt to ship orders as soon as they are received. Shipping times are from the ship date - not the order date. Orders will show pending until they are shipped. You will always receive an email with tracking as soon as you order ships. Please look at the home page for the cut off guarantee times before a holiday.

Can you do custom orders?

Depending on the volume and request we can sometimes do this. Please email us at info@chocolateflowers.com for a definite answer.

I received a product and it is cracked/damaged. What can I do?

Just shoot us a picture of the damage so we can help to prevent further problems in shipping. We will immediately replace or issue a refund as you wish.

Can you send a sample to taste first?

At the present time we can not send samples. There are reviews about the products on the site and on Facebook to read if you need more information.

Can I get a coupon?

At the present time the best way to get a 10% coupon is to review any of our products on the site that you have tried. You will automatically be given a code.

Continue